Title: Director of Loudoun Homeless Services Center

Department: Loudoun Homeless Services Center

Reports to: Senior Director of Homeless Services - Loudoun

FLSA Status: Exempt

Salary Range: $75,000 - $80,000

**Sign-on Bonus for External Candidates**

***Allows Hybrid Schedule***

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Director of Loudoun Homeless Services oversees the day-to-day operations (to include service delivery, program development, and facility maintenance) of the Loudoun Homeless Services Center (LHSC). The LHSC currently provides the following programs:

• Emergency Shelter Program (families and single individuals)

• Hypothermia Shelter (single individuals)

• Drop-In Day Program (single individuals)

• Rapid Re-Housing (families and singles)

Working as part of Shelter House’s Leadership Team, the Director is responsible for developing strategies to accomplish organizational and program goals in accordance with agency values and guiding philosophies. The Director is responsible for ensuring that best practices are implemented and maintained according to program type. The Director will collaborate closely with Loudoun County Government and local non-profit providers serving households experiencing or at risk of homelessness to ensure continual progress toward preventing and ending homelessness in Loudoun County.

How you will contribute:

• Provide leadership, direction, and oversight of the Loudoun Homeless Services Center including the Emergency Shelter Program, the seasonal Hypothermia program and the Drop-In Day Program. Works closely with the Continuum of Care in Loudoun to provide Rapid Re-Housing services.

• Actively participate in CoC meetings to promote interagency collaboration and continual progress toward preventing and ending homelessness in the county; adapt and improve programs serving households in Loudoun County to meet the changing needs of the population and community.

• Provide direct supervision to the Assistant Director of Programs (ADP) and Assistant Director of Operations (ADO) and Ensure coverage of all essential duties of each position in the staff member’s absence/position vacancy. Supervise interns as needed.

• As the supervisor of the Assistant Director of Programs, ensure the case management team implements a low barrier, strengths-based, trauma-informed, housing focused, and solution-focused approach in all programs; support staff in navigating cases that require higher level solutions and provide support in handling mental or physical health crises. Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations.

• As the supervisor of the Assistant Director of Operations ensure the shelter operations team supports residents using low barrier, strengths-based, trauma-informed, housing focused models and maintains safety and security for shelter residents. Ensure facilities, including the commercial kitchen, are in compliance with health and safety regulations; address issues that arise in a timely manner. Support the Assistant Director of Operations in assembling essential personnel to work during safety / weather emergencies.

• Working closely with the Data Team, ensure the program is compliant with HUD Data Standards and Loudoun County HMIS requirements; ensure agency HMIS users are trained and supported; ensure statistical and other reports are prepared and submitted; ensure quality assurance activities are completed and satisfy contractual obligations.

• In partnership with our Development Team and the LHSC Community Coordinator, ensure in kind donation needs are met for the LHSC, ensure volunteers receive a warm welcome and are oriented to Shelter House standards, and that in-kind and monetary donations as well as volunteer hours are documented and tracked.

• In partnership with the Director of Development, cultivate mutually beneficial relationships within the community to increase donor engagement, partnerships and to develop strategic introductions when appropriate.

• Ensure that the Hypothermia Program is organized, advertised, and coordinated with the community. Additionally support operations during the hypothermia season and ensure staff are trained and supported in operating this program.

• Oversee services provided by contractual employees and vendors at the LHSC facility.

• Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.

• Ensure regular client feedback is gathered. Our programs exist to support our clients and their input into our programs and processes is valuable. This feedback should be used to inform program changes and improvements as well as to evaluate the program.

• Ensure program outcomes and funder/grantor expectations are met; complete any required reports and prepare for and participate in regular audits and site monitoring visits.

• Facilitate the client appeals and grievance process related to extension requests, discharges, case conference meetings, etc.

• Ensure compliance with and update emergency preparedness plans.

• Serve as the program representative to various committees and workgroups.

• In partnership with the Marketing and Communications Manager and Loudoun County DFS, communicate any branding needs, such as social media outreach/Shelter House flyers/etc. Submit monthly success stories or any additional information, such as program needs, to be included in e-newsletters, social media, website, etc.

• Deliver informational speeches and presentations to external parties about Shelter House and homelessness at the request of the Executive Team and to support the Development Department.

• Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met.

• Provide coaching, development, and support to direct reports and the LHSC team through regularly scheduled staff meetings, manager meetings, one on one meetings, and evaluations. Verify and approve staff timesheets, leave requests, check requests, and mileage reimbursements.

• Serve in an on-call capacity as the liaison to Loudoun County DFS and to help staff address crisis issues.

• Proficiently operate computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).

• Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment

• Perform other duties deemed necessary to support the program and agency

About you:

Required:

• A master’s degree in human services/ related field or commensurate experience

• Minimum 3 years of program and staff management

• Exceptional communication skills, both written and verbal

• Experience working in homeless services and/or programs

• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds.

• Strong administrative ability and attention to detail

• Ability to provide leadership and services in alignment with Shelter House’s mission, vision, core values, and service delivery models and philosophies - including Shelter House’s commitment to promoting racial equity and anti-racism.

• Ability to prioritize competing priorities and make sound judgements

• Ability to complete tasks while navigating frequent interruptions

• Ability to deliver creative, resourceful solutions to unique challenges

• Ability to create and foster relationships with community partner agency staff

• Ability to proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).

• Valid Driver’s License

• Willingness to work evenings and weekends

Preferred:

• Experience leading/ supporting programs serving households experiencing homelessness and/or domestic violence

• Experience leading/managing in a residential/24-hour program

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Must be fully vaccinated against COVID-19 as defined by the CDC or qualify for a medical or religious exemption before starting work.

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer