• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
• Communicate with on-site staff through clear banquet event orders to ensure event logistic needs are met
• Facilitate all events to confirm event details are executed, providing exceptional service from event set-up to tear down
• Assess and document the outcome of each event to propel future improvement upon all processes
• Take part in walk throughs and document it thoroughly
• Administrative duties include preparing contracts, proposals, emails, mailing lists and invoices.
• Respond to meeting/catering inquiries.
• Serves as a point of contact for reservations, bookings, equipment, catering and other such services.
• Communicates to internal and external clients.
• May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing requirements.
• Maintain the various Catering file systems, both electronic and paper, including Account Files, Master binders for Banquet Event Orders.
• Any other duties as assigned by DOS.

• 
  Bachelor’s degree required.
• Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/