Job description

Department: SSVF

Job Title: Case Manager

Job Summary: The Veteran Program Case Manager provides support and assistance in carrying out day to day operations of the Veteran Program by performing the following duties:

Responsibilities:

· Prepares incident reports, client file documents, program attendance and data collection relative to services provided as necessary and maintains records of program related activities

· Screens new clients on intake

· Interacts with adult clients and their children

· Assists in supporting the veteran with services and network services available to veterans

· Assists with the maintenance of the program in a clean, sanitary and safe condition

· Documents and maintains proper reporting of incidents and relays them to the Program Manager or Director of Shelter Programs.

· Remains alert to outbreaks of infectious diseases and reports same as directed

· Assists clients with case management activities and provides direction on life skills

· Assists other staff with client and program related duties

· Stays alert to all client activity during the shift hours as assigned

· Fulfills other essential responsibilities and duties as may be assigned and/or required.

· Attends meetings as directed in representation of the agency

· Carries out responsibilities in accordance with the organization's policies and applicable laws. Affects other duties as may be assigned.

· Bi-lingual Spanish speaking preferred.

· Veteran status preferred.

· Performs other related duties as assigned.

Required Skills/Abilities:
· Professional verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Ability to accomplish goals and produce valuable results with minimal supervision

· Strong analytical and problem-solving skills.

· Excellent professional boundaries

· Maintain and execute confidential information according to HIPAA standards

· Exercise mature judgement, and are highly motivated, self-starting and proactive

Education and Experience:

· High school diploma or equivalent.

· Bachelor’s preferred

· Be able and willing to work flexible hours which may include evenings or weekends

· Have or be able and willing to obtain CPR/First Aid training Provide proof of full COVID-19 vaccination

· Have reliable transportation and:

· A valid driver’s license

· The ability to qualify for Good Samaritan Shelter insurance coverage

Successfully complete the following as a condition of hire:

Tuberculosis Test Background Screening Drug Test

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO
Good Samaritan Shelter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Good Samaritan Shelter complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Good Samaritan Shelter is a non-profit, community-based organization and depends on every staff member doing what needs to be done to serve the community and clients. On occasion, you may be asked required to perform job duties outside of your normal assignments on a as- needed basis.

Full Time Benefits to Include:

Medical, Life, Dental and Vision Insurance Paid Time Off

Paid Holidays

401K Retirement Plan with Agency Match

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Maria, CA 93458: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Public Assistance Specialists: 1 year (Preferred)

Work Location: In person

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