JOB SUMMARY

The Case Manager is responsible for reviewing and analyzing claim files, interacting with and managing assigned counsel, and efficiently resolving litigated first party property claims.

ESSENTIAL FUNCTIONS

• Develop and execute strategy as agreed with defense counsel and HCI practices
• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to ensure fair and prompt resolution of cases
• Appear as a key witness or corporate representative in depositions, mediations, hearings, and trials
• Review and analyze lawsuits to develop initial suit handling strategy
• Verify and analyze data used in settling claims to ensure claims are valid and that settlements are made according to company practices and procedures
• Negotiate and settle mediated claims with multiple parties
• Adhere to quality standards and maintain an effective diary system
• Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with company practices and procedures
• Supervise, monitor and direct motion practice and discovery, as related to caseload
• Manage attorney billing
• Adhere to Florida insurance rules and regulations as well as HCI’s Best Practices
• Assist in training new hires
• Provide high level file presentations to management

REQUIRED SKILLS & EXPERIENCE

• Possess extensive knowledge and experience in first party property claims and litigation
• Detail-oriented with strong organizational skills
• Diligent use and reliance upon a diary system for systematic tracking and processing of claims through the process
• Experience with Microsoft Office products required (specifically Teams, Word, Excel, PowerPoint, and Outlook)
• Demonstrated strong verbal and written communication, as well as strong negotiation skills

EDUCATION & TRAINING

• Bachelor’s degree required, or a combination of equivalent experience and education
• Juris Doctorate highly preferred

EXPERIENCE

• 5+ years property claims adjusting experience, with direct experience in litigation or pre-litigation claims handling
• Functional knowledge of claims handling concepts, practices and techniques
• Functional knowledge of law and insurance regulations in the State of Florida

LICENSES OR CERTIFICATIONS

• 5-20 or 6-20 Florida Adjuster’s license in good standing

TRAVEL

• Some travel required, occasional overnight travel possible