• 1-3 years of customer service experience including 1 year experience working in an OB office OR Mother & Baby Postpartum OR, Pregnancy/Post Delivery Health OR relevant High volume outbound call experience
• Knowledge of Microsoft Word, Excel and Outlook
• Experience working with Electronic Medical Record
• Administration support experience in a healthcare industry

Additional Requirements/Adherence

WorkStyle: Remote work at Home

Location: U.S.

Preferred Location: Florida

Hours:

• Schedule: Monday to Friday from 10:30 am to 7:00 pm EST. No overtime. No weekends
• Training Timeline: 8-12 weeks virtual remote at home Monday through Friday 8:30 AM-5:00 PM Eastern

Travel: 5% to meet for market office for meetings only as business needs

Covid Policy

• Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work At Home Requirements

• Must have a separate room with a locked door that can be used as a home office to ensure you and your members have absolute and continuous privacy while you work.
• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbs download x 10mbs upload) is required.

Preferred Qualifications

• Associate's Degree
• Microsoft Access proficiency
• Familiarity with care and well-being resources
• Community Resources experience/knowledge
• Spanish or Creole Language Proficiency Testing (English and Spanish/Creole): In order to work in this job, you will need to take and pass assessments in English and Spanish. Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government)

Additional information

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.