Job description
Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. This candidate will play a critical role in our patients' experience at Charlie Health by supporting them throughout their treatment and beyond into our Alumni services - being their go-to-person when they need the extra motivation and encouragement to understand the importance of being committed to the entire healing process.
Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating. Ultimately, the Care Coach will be their ally throughout treatment, someone who they can depend on to reignite their commitment to treatment and remind them that, oftentimes, the only way out is through.
Responsibilities
- Exhibits competency in personal recovery and is able to professionally translate their own experience to clients struggling with mental health and substance abuse issues.
- Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and accessing all services Charlie Health recommends for treatment.
- Communicates potential barriers to treatment with admissions and clinical departments, and works in identifying appropriate solutions to increase accessibility of care.
- Remains a point person for the client from the first IOP session through their last Alumni meeting, and helps to engage them if their attendance declines.
- Assists Care Experience and Alumni Coordinators to help create a smooth transition out of Charlie Health.
- Assists in execution of Alumni services and programming to ensure clients continue to receive the most out of their Charlie Health journey.
- Assist Direct Supervisor, Chief Clinical Officer, and Director of Care Delivery with projects on an as needed basis.
Qualifications
- Bachelor's degree (earned or in progress) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist - national or state accredited).
- Highly Preferred: Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (IOP, PHP, or RTC)
- Preferred: 1+ years experience in working as a mental health peer support or mentor
- Excellent interpersonal and communication skills required as well as knowledge of professional board standards as related to client treatment, client rights, and client confidentiality.
- Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment.
Requirements
- Must be willing to sign an independent contractor agreement - 1099 role.
- Have access to reliable technology resources (personal phone and computer) & WiFi to work in a remote and confidential setting.
- Availability 20+hrs/week, including rotating Saturdays, and afternoons/evenings on weekdays (11am-8pm MT) to meet the schedules of our adolescent and young adult clients.
- Authorized to work in the United States and native or bilingual English proficiency.
- Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR.
- Proficient in Microsoft Office–Excel, or Google Sheets. #LI-Remote
This role is not presently available in New York, Colorado, Washington or California.
So—what do you think?
If you've made it this far, well, we're excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There's no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We're hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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