Job description

Call Support Technician Position Description:

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP-related issues
• Troubleshooting Internet-related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

Skill Requirements:

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

Position Specifics:

• Part-time
• Hours generally range between 10am - 4pm or 5:00pm - 11:00pm

Salary:

• $12.50 an hour

Supplemental Pay

• Hourly rate with monthly performance incentive bonus
• Quarterly internet reimbursement

Work-From-Home

• Remote positions available in the following states Alaska, Florida, Indiana, Michigan, Montana, Nevada, Ohio, South Dakota, Texas, and Wyoming

Apply For Job:

https://www.cniteam.com/careers

Equal Opportunity Employer

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• Referral program
• Tuition reimbursement

Schedule:

• Holidays
• Weekend availability

Work Location: Remote

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