Job description

Multi specialty practice is looking for Medical Call Center Representative.

Job Duties and Responsibilities:

Schedule appointments for patients.

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information system.

Schedule appointment correctly - review appointment date, time, location, and providers name with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office visit copay, etc).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

Remind caller of cancelation/no-show policy.

Answer questions and offer other information, as requested, to provide patient-focused.

Act as liaison for the patients and the practice: Direct calls to other departments as needed; Use sound judgment in handling calls, especially with upset patients; Understanding of when to escalate calls to physicians/practice manager/triage staff.

Service patients; Make reminder calls as requested; Make calls to reschedule appointments when necessary.

Other reasonably related duties as assigned by supervisor or manager.

Qualifications:

Ability to handle confidential and sensitive information.

Ability to communicate effectively on the telephone.

Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Ability to handle a "call center" environment: work quickly and multi-task.

Ability to exercise good judgment to handle calls appropriately.

Ability to demonstrate good customer service.

High School or GED required. Associate's Degree or related healthcare certification preferred. One year of experience in customer service and/ore related clinical environment; working knowledge of medical terminology. Bilingual in Spanish helpful.

BHMG-United Medical is an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Clifton, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: One location

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