Job description

Job Description – OPTUM PRO HEALTH

JOB INFORMATION

Job Title: Call Center Agent (Remote Position) PAY- $15/HR

JOB SUMMARY

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care.

OptumCare uses a common sense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the moment service.

We provide that service by making sure serving our patients and providers is always the first priority.

The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle.

This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution.

This position is full-time (40 hours/week) Monday-Sunday.

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 10:00pm Monday Sunday).

It may be necessary, given the business need, to work occasional overtime.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments
• Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties
• Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
• Verifies and updates demographics, insurance, and other patient information
• Provides patient education regarding questions asked about scheduling, lab results, forms, etc.
• Meet departmental standards for production, quality and schedule adherence
• Demonstrate a cooperative, positive attitude in the workplace
• Perform all other duties as deemed appropriate to provide customer service
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
• Providing Excellent Customer service to our callers and patients

QUALIFICATION REQUIREMENTS

• Healthcare experience
• 2+ years of call center experience
• 1+ year of customer service experience
• Ability to type 30+ WPM
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work 7am - 10pm Monday - Sunday (Must be able to work any scheduled shift within the hours of operation

EDUCATION REQUIREMENTS:

• High School Diploma / GED (or higher)
• Associate preferred

ABOUT OPTUM PRO HEALTH

• Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe.
• OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty.
• For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life’s best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative

Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace.

• Candidates are required to pass a drug test before beginning employment.

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• Paid training
• Work from home

Schedule:

• 8 hour shift
• On call
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Healthcare: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: Remote

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.