CNSI is empowering the delivery of public sector healthcare in claims and encounter processing platforms, provider support solutions, and promoting consumer engagement and interoperability. Our technology-enabled products and solutions connect consumers, payers, and providers to improve health outcomes for one in five Americans.

This Call Center Representative is a front-line service position aiding Wyoming Benefits Management System and Services (WY BMS) members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards. This position is located in Cheyenne, Wyoming.

To learn more about us, check us out at www.cns-inc.com

Industry Recognition - Press Release: https://bit.ly/3rv8Ito

Job Responsibilities:

• Responsible for meeting call handling requirements and daily telephone standards as set forth by management; accurately respond to inbound phone calls and processing provider and member inquiries and requests
• Actively listen and probe callers in a professional and timely manner to determine purpose of the calls; keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Under general supervision, research and articulately communicate information regarding member eligibility, benefits, services, claim status, and authorization inquiries to callers while maintaining confidentiality
• Independently resolve customers service or billing complaints by demonstrating sound judgement and contact customers to respond to complex inquires
• Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
• Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal)
• Support team members and participate in team activities to help build a high-performance team

• Thoroughly document customers' comments/information and forward required information to the appropriate staff

Experience/Preferred Skills Required:

• High School graduate or have equivalent experience
• Available to work from 7:00 AM to 6:00 PM Mountain time, Monday through Friday
• Good verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
• Work independently and manage your time and can accurately document and record customer/client information
• Bilingual (Spanish) is a plus
• Previous experience with computer applications, such as Microsoft Word and PowerPoint
• Proficient typist (avg. 35+ WPM) with strong written and verbal communication skills
• Able to maneuver through various computer platforms while verifying information on all calls

About Us:

At CNSI, we strive to be the market leader and most trusted partner for innovative and transformative technology-enabled solutions that improve health outcomes and reduce costs. We’re passionate about helping our clients improve the health and well-being of individuals and families. We succeed when our clients succeed.

Innovation and commitment to our mission are core to our DNA. And through our shared values, we foster an environment of inclusion, empowerment, accountability and fun! You will be offered a competitive compensation and benefits package.

CNSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status, or any other status protected by applicable federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply

Kindly inquire during the interview process if this position is subject to President Biden’s Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, requiring you to be vaccinated by December 8, 2021.

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