Renewal by Andersen of CNY is looking to hire motivated & dynamic Call Center Representatives to join our already amazing team!

We are looking for friendly, money-motivated, sales orientated & computer savvy representatives to provide amazing customer service via inbound and outbound calls.

The Company:

Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. We are united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.

WHY OUR CALL CENTER REPRESENTATIVES LOVE RENEWAL BY ANDERSEN:

• Uncapped Bonus opportunities!!!
• Competitive benefits package (medical, dental, 401k plan, and more!)
• High-end, industry-leading products backed with an unmatched warranty
• Reputable & stable company - we’ve been around for over 100 years!
• Great team comradery and fun work environment!
• Paid holidays and vacation!

Job Responsibilities:

• Convert both inbound and outbound phone calls into qualified sales appointments
• Act as ‘Voice of Renewal by Andersen’ and communicate with all team members, customers, and prospective customers respectfully and tactfully
• Deliver Signature Service in daily tasks and interactions both internally and externally
• Communicate with prospective customers using the company prescribed methodology
• Obtain and input all essential homeowner information correctly, including names, addresses, phone numbers, email addresses, and secondary contact information
• Ensure all appointment notes reflect the conversation that was had with the homeowner and the notes are clear for lead management to assume responsibility over the scheduled appointment
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics
• Taking part in training to expand knowledge of company and position
• Adhering to all company policies and procedure

Compensation:

$17.00/hour + bonuses

Requirements:

• High School Diploma or equivalent required
• 2+ Years' prior experience working in a call center or inside sales preferred
• Exceptional customer service, active listening, and verbal communication skills
• Professional phone voice
• Proficiency with computers, especially with CRM software, and strong typing skills
• Strong time management skills
• Adaptability and accountability
• Must be a team player
• A positive attitude and a polite and professional demeanor

Job Types: Full-time

• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Weekend availability

Experience:

• Call center: 2 years (Preferred)
• Customer Service: 2 years (Preferred)