Call Center Representative
Full Time
Independence, OH 44131
Posted 1 day ago
Job description
Are you ready to have fun and success in a career that compensates you for your efforts?
We are looking for enthusiastic BDC representatives to join our growing dealership’s team. Will be responsible for coordinating all incoming requests made via telephone or online, booking appointments for the showroom and acting as first point of contact for customers. Candidates will be professional and personable individuals, with a passion for great customer service.
Responsibilities and Requirements:
- Must have the ability to be conversational and professional with customers
- Must be willing to learn our call center software systems
- Must be mentally flexible: showing a willingness to support a variety of programs, including the ability to quickly shift from one program to another.
- Highly Coachable: showing the ability to accept and quickly implement constructive feedback from leadership to effectively improve agent performance to attain goals
- Attend regular Quality Calibration and feedback sessions with leadership
- Other duties as assigned based on business and client needs.
Essential Skills and Experience:
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
THIS IS NOT REMOTE
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