We make life more comfortable.

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

Key Responsibilities:

• Respond to technical questions and warranty processing from internal and external customers and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
• Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non-warranty customers.
• Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable.
• Being able to effectively negotiate a win-win resolution with non-warranty customers.
• Record details of cases in CRM, as well as actions taken.
• Provide input to manufacturing and engineering departments with field obtained information to enhance product improvements and warranty cost reductions.
• Return calls and/or provide a response to customers who have either left a message or sent an email asking for assistance.
• Register and verify warranty coverage.
• Provide amazing service by meeting a set of daily and monthly metrics with a positive attitude.
• Provide general customer service functions as required, such as but not limited to placing orders, parts look-up, processing payments, and pricing inquiries.
• Effectively communicate escalations to next level of authority.
• Other duties as assigned.

Requirements:

• 2+ years customer service experience, preferably in a technical support, help desk or call center environment.
• Some college and/or High School Diploma
• Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly.
• Must have attention to detail and strong ability to multi-task
• Ability to read and comprehend simple to complex instructions and detailed correspondence.
• Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures.
• Ability to efficiently use Outlook, LPCS, and Access Database
• Be flexible to schedule changes or additional coverage, particularly during peak periods.
• Reliable attendance and punctuality are critical to successful performance in this role.
• Must be able to sit or stand at a personal computer for a reasonable length of time troubleshooting and inputting information.
• For Bi-lingual candidates only: Must be fluent in English and Spanish

Who we are and what we offer

Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing 137-year-old company is comprised of 15 business units and 140 facilities located in 18 countries. We’re not just hiring, we’re building a better company. Learn more about what Leggett life is like here: lifeatleggett.com

You can also create a profile, view, and apply for other open jobs: careers.leggett.com

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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