Job description

This is an amazing role as a call center manager for one of West Des Moines top companies! Unlock your full potential through numerous career and leadership opportunities while enjoying excellent benefits and educational advancement in the insurance industry and beyond. Our client takes pride in our team culture, growth opportunities, and ability to connect with the community.

Job duties of the call center manager:

• Oversees the company’s operations Customer Excellence processes and transactions across the full lifecycle of the customer, including but not limited to, life processing, tax corrections and initial fraud reviews
• Manages daily activities of the service team
• Develops and implements call center/customer service strategies, processes and procedures that enhance productivity and increase customer satisfaction and retention rates
• Leads a diverse team of employees with responsibility for managing the employee life cycle and experience, including but not limited to, selection and retention of talent, continuous feedback and performance management, reward and recognition, corrective action and employee development
• Leads team meetings as well as 1:1 meetings with direct reports to foster an environment of trust, accountability, and open communication
• Performs other related work as assigned.

Requirements of the call center manager:

• Bachelor’s Degree in business administration or related field of study; plus four (4) years of annuity or customer contact center management experience with a high focus on internal and external customer service; or equivalent combination of education and/or experience.
• Experience managing and analyzing processing and phone queues using multiple software tools preferred.

Perks of the call center manager:

• Direct Hire opportunity
• $68,000 a year plus bonuses
• Eligible for medical coverage on day 1
• 37 hour work week- leave at 1pm on Fridays
• 2 days in office, 3 days at home
• 4 weeks vacation
• 401K

If you are interested growing your career with a great company that puts work life balance first apply today!

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.

As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.

EEO//Veteran/disability Employer

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