Job description

GENERAL PURPOSE:

Busy Orthopaedic Practice looking for a Call Operator to scheduling and assisting patients who reach out to our office in our Call Center.

MAIN RESPONSIBILITIES & DUTIES:

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
• Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party.
• Completes initial registration information of new patients following established policies and procedures.
• Updates any changes of patient’s information in computer database.
• Follow communication “scripts” when handling different topics.
• Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Navigate through patients’ chart in the EHR to locate appropriate information
• Verifies pharmacy information and other clinical information related to a patient’s visit.
• Other duties as assigned by supervisor

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees are required to be vaccinated and wear a mask while in the office.

Work Location: In person

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