Job description

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Job Role:

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Job Duties:

• Refer unresolved customer grievances to designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Solicit sales of new or additional services or products.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Execute sales or other financial transactions.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Verify accuracy of financial or transactional data.
• Promote products, services, or programs.

Requirements:

• High School diploma Preferred
• 3 months to 1 year of Related Experience

Our employer partners are equal opportunity employers.

Job Type: Full-time

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