Job description

Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

We currently have an exciting opportunity for an Online Service Representative who is responsible for trouble-shooting and following up on customer issues while building quality working relationships with all levels of store staff and management. This individual will exercise considerable judgment and discretion in safeguarding company and customer information by following established policies and procedures.

Key Accountabilities:

• Receive and respond to incoming chats, emails and calls in a timely and professional manner
• Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity
• Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing
• Make decisions based on customer satisfaction and company profitability
• Escalate unresolved or complex issues to the appropriate member of management
• Maintain up to date product knowledge
• Additional duties as assigned

Skills, Abilities, Experience & Qualifications

• High school diploma or equivalent required

• CRM experience a plus
• Previous call center or online customer service experience preferred
• Ability to type 35+ words per minute (WPM)
• Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook
• Deliver outstanding and continuous customer service
• Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in chats and emails
• Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees
• Ability to work well under pressure with strict deadlines
• Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities
• Self-motivated with the ability to learn quickly
• Good problem solving and follow up skills
• Ability to work well in a team environment
• Houston, Texas area resident
• Authorized to work for any employer in the United States
• Ability to pass a thorough background check

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Regular and on-time attendance
• Ability to work at least 40 hours per week from the Company’s Houston, Texas corporate office with flexibility based on project needs

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person

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