Job description
Call Center Associate (Full Time/Part Time)
Renewal by Andersen \u007C Esler Companies
Northborough, MA
Earn $16.50-$29.00 per hour
What You'll Be Doing:
You’ll speak with interesting people who contact us from our nation-wide omni-channel marketing program. During your conversation, you’ll diagnose their window problems, delight them with kindness and schedule a convenient time for a Project Consultant to visit their home and calculate an exact price.
We're more family than business!
Our business is thriving, and we need talented people to join our team. At Renewal by Andersen / Esler, we don’t just sell the best-known windows. We do business “With Love” by caring for teammates and customers like family!
Work/Life Balance:
We can build a full time or part time schedule that fits your life and guarantee those hours every week!
Get Promoted Faster:
In 2021, we promoted 13 teammates who had been with us less than a year!
Earn More Money:
Many teammates earned $50,000 - $60,000 in 2021 in this position!
Family Culture of Care:
Work with your friends and get paid out for your referrals! Company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, free laundry and more!
WHAT YOU'LL BRING \u007C THE PERSON
- Must be able to COMMUTE OR DRIVE to our Northborough, MA office for your first three weeks of training and once per month for check ins.
- Must have WORK FROM HOME EXPERIENCE.
- Minimum 1 year of experience working in a call center or similar
- Must be self-motivated, disciplined, resourceful
- Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
- Ability to handle fast paced call volume
- Excellent communication and phone skills
At home resources need to meet the following requirements:
- Dedicated, private work space- preferably quiet area
- Internet service with a direct connection to a cable or fiber modem and capable bandwidth of at least 60 Mbps
- Hours Open 7 days a week, with weekend hours. Part-time and Full-time opportunities. Flexible schedules
WHAT'S IN IT FOR YOU \u007C THE BENEFITS
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Alight-Personal Health Advocate
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement
QUOTES FROM OUR ANNUAL “VOICE OF THE TEAMMATE” SURVEY
“There are strong ethics in place at this company. Employees share in the success of the company with profit sharing. Incentives are structured to reward hard work.”
“This company provides empathy as well as workable options to more than provide understanding towards family living and life hiccups.”
“The company’s position, goals and aspirations are clear. Most important is transparency. Whether good or bad we know how the business is doing. That is not the norm.”
“Being able to be myself and work with people who care as much as I do is something I’ve never experienced. Work isn’t supposed to be as fun as it is, but I work with awesome people that make me want to come to work on my best days and not dread it on my worst. It's amazing.”
Esler Companies \u007C Renewal by Andersen received EIGHT Top Workplace Awards in 2022 for Compensation & Benefits – Work-Life Flexibility – Purpose & Values – Leadership – Innovation – Professional Development – Employee Appreciation – Employee Well-Being.
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE RENEWAL BY ANDERSEN \u007C ESLER COMPANIES STORY
Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.
The Esler Companies is the holding company for a fleet of the top Renewal by Andersen (RbA) “affiliates” in Arizona, Colorado, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire and a sales and marketing ‘engine’ in Northborough, Massachusetts.
Esler Companies \u007C Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Take a look at life at Esler Companies \u007C Renewal by Andersen at www.esler.com
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