Job description

NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 70 locations (clinics and ASCs) in 7 states.

SUMMARY

This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in ophthalmology or healthcare and will be able to support calls oriented towards ophthalmology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
• Able to answer questions related to Ophthalmology and evaluate when to escalate up.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Places outbound telephone calls.
• Researches and resolves issues to ensure patient retention and satisfaction.
• Directs calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to physicians/practice manager.
• Schedule appointments correctly – servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment: work quickly and multi-task.

QUALIFICATIONS:

• 2+ years experience in high volume call center preferred but willing to train the right person
• Ophthalmology/healthcare experience is preferred
• Bilingual is a plus (English/Spanish)

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.