Job Summary:

Cafeteria Attendant will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Arthrex service standards and Mainsail Lodging & Development standards.

Essential Functions

• Serves guests in an efficient courteous manner following the proper steps of service
• Wipe down tables and seats with a damp cloth soaked in sanitizer solution to ensure guests always sit at a clean table
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within Arthrex
• Check station assigned for cleanliness of area
• Clean and stock throughout the restaurant as necessary throughout your shift
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
• Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Clears tables quickly and quietly ensuring no residue is left on the table
• Never solicit tips
• Perform other duties as management requests to service our guests
• Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in Southwest Florida area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
• Ability to walk and bend
• Ability to lift 25 pounds
• Ability to communicate clearly
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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