Job description
Overview:
The Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must ensure that all tables are kept clean and presentable with clean china, glassware, silverware, and linen.
Responsibilities:
Employees must always be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.- Keep all work areas clean and properly stocked according to the current meal period.
- Keep all tables cleaned and properly set according to property-specific standards.
- Break down trays of soiled dishes and linen in the dish room area according to established standards.
- Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
- Complete daily opening and closing duties and cleaning according to the established side-work checklist.
- Answer the phone in an attentive, courteous, and efficient manner.
- Assist fellow employees as needed throughout the shift.
- Provide service to guests in the waiter’s absence as needed.
- Always maintain beverage levels in glasses/cups on the table at least ¾ full. (Coffee, tea, soda, lemonade, and water).
- Ensure overall guest satisfaction.
Qualifications:
- High School Diploma/GED.
- Previous restaurant experience preferred, but not necessary.
- Excellent customer service and communication skills.
- Eye for details.
- Ability to lift 20 lbs or more.
- Willing to stand or walk for extended periods.
- Availability to work evenings and on weekends, including holidays
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