Business Support III - Case Management

Full Time
Lafayette, CO 80026
Posted
Job description
Pay: $18/hour
Location: Hybrid remote; one in person meeting per month required at our Lafayette Colorado location.
Schedule: Full Time, 40 hours/week
Benefits: Paid time off (sick, vacation and Wellbeing days), 10 paid holidays, full health, dental and vision, RTD EcoPass, and more! For a list of benefits see below.

If you are a current Imagine! employee, you must apply through the Careers tab in DayForce.

Purpose of Position- Takes ownership of delegated tasks and processes, including implementation, maintenance, performance, improvement, reporting and cross training of other department business team members. Independently completes various deliverables for the State or other stakeholders. Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information.

A high attention to detail and ability to handle tight timelines of confidential information is a must. The right person for this role will be a self-starter, have great communication skills and able to function as both independently and within a team.

Essential Duties/Responsibilities
  • Maintains solid understanding of the business support needs for a department or team, including how each task/process fits into the overall plan and process.
  • Acts as technical lead for administrative tasks/processes, including problem solving issues, process improvement, and mentoring others.
  • Monitors process performance data and reports outcomes regularly by creating and and/or using current reporting templates.
  • Ensures data tracking is complete, accurate, and within regulatory compliance.
  • Makes sure all tasks/processes are documented using established format and that the documentation is used, updated as needed and maintained current.
  • Monitors completion of business support tasks/processes per deliverable timelines, including trouble shooting when needed.
  • Responsible to plan and proactively manage overall work load and foresee potential opportunities and problems.
  • Designs and maintains spreadsheets, queries, or reports as required for key performance indicators.
  • Leads audit requirements.
  • Provides technical assistance to a variety of stakeholders, which may include business team members, supervisors, care coordination, regulatory personnel, PASAs, or persons in services and community members.
  • Ensures understanding of relevant policies, practices, and processes, and stays current with regard to changes.
  • Fulfills document management activities and supports integrity efforts in all data systems.
  • Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary.
Job Qualifications

Knowledge, Skill, and Ability:
  • Effective written and verbal communication skills with individuals and groups at all professional levels.
  • Demonstrated organizational and time management skills.
  • Ability to work independently and prioritize tasks/goals for self.
  • Ability to work effectively with various technology including word processing software, internet based databases, etc.
  • Intermediate to advanced knowledge of Excel.
  • Demonstrated attention to detail.
  • Effective and creative negotiator and problem solver.
  • Ability to develop a general, working knowledge of the program in order to evaluate quality.
Training/Education: · Bachelor’s degree preferred.

Experience:
  • Some administrative experience required, two years preferred
  • Experience in field of intellectual/developmental disabilities or delays preferred.
  • Experience with Microsoft Office required.
Working Environment/Physical Activities
  • Effective with shifting roles, responsibilities, and expectations in a changing environment.
  • Ability to work effectively under the pressure of deadlines.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Benefits: Benefits offered for full-time, eligible employees:
  • Flexible work schedule options including hybrid (or work from home) options
  • Paid Vacation and Sick time + Three Wellbeing Days each year
  • Ten Paid Holidays
  • Medical Insurance, Dental Insurance, Vision Insurance (multiple plan options, with benefits-eligibility starting at 20+hrs)
  • Company-paid Life Insurance and AD&D + Long Term Disability
  • Optional Voluntary Life Insurance
  • Retirement Savings Plan 403(b) with company match
  • Child Care Discount Program
  • Flexible Spending Account for Child/Dependent Care and Medical Expenses
  • EcoPass (free, unlimited regional public transportation pass – bus, light rail)
  • Employee Assistance Program
  • Pet Insurance
  • Click Here to view the Imagine! 2023 Benefits Guide
Equal Employment Opportunity – Valuing Diversity, Equity and Inclusion:
Imagine! is an Equal Opportunity Employer, and complies with all applicable federal, state, and local laws governing Equal Employment Opportunity (EEO). We strive to foster a just, equitable, and inclusive workplace. We also recognize the value of diversity within our organization, and want to employ a workforce that effectively supports the diverse communities we serve. Unlawful discrimination in employment because of race, religion, color, sex, sexual orientation, gender or gender expression, age, national origin, ancestry, disability, veteran status, hair style or texture, genetic information, or other characteristics protected by applicable laws is strictly prohibited.

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