Job description
Position Overview
This Business Relationship Associate III will provide outstanding customer service, analyze customers’ inquiries and be the front-line service member to our sales partners across the organization. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations.
RESPONSIBILITIES
- Consult with customers after sales or contract signings to resolve problems and provide ongoing support
- Own the customer experience answering questions about products, prices, availability, product uses, and credit terms
- Senior liaison and partner with Sales and Operations team providing accurate information to customers
- Monitor trends, analysis, data and maintain the sales partner rewards program
- Perform all program/product updates analysis and communicate to sales partners
- Establish and maintain good rapport with all business partners and customers in a positive manner and anticipate their needs
- Document customer interactions, when necessary, compile documents and forward information to interested parties within the organization
- Manage and run projects as it relates to responses of customer questions and check for customer understanding and acceptance
- Maintain and update all sales change orders within Service Level Agreement
- Maintain knowledge of the organization's products, services, and customer service policies
- Evaluate customer responses and recommend operational improvements
REQUIREMENTS
- 4-6 years and/or equivalent combination of both education and experience, educational degree/preference
- Friendly and welcoming manner with customers and other members of the customer service team
- Familiarity with customer relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
Physical, Mental, & Physical Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing: 20% of time
Sitting: 70% of time
Walking: 10% of time
Strength
Pulling: up to 10 Pounds
Pushing: up to 10 Pounds
Carrying: up to 10 Pounds
Lifting: up to 10 Pounds
Agility (F = Frequently, O = Occasionally, N = Never)
Turning: F
Twisting: F
Bending: O
Crouching: O
Balancing: N
Climbing: N
Crawling: N
Kneeling: N
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing: F
Handling: F
Reaching: F
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