Job description
Key responsibilities:
- Supports and/or leads projects focused on improving the client experience and the delivery of payments
- Assists the Sr. Manager, Operational Quality & Controls on all activities supporting the operational departments of the Zelis Payments business unit.
- Creates presentations, reports and communications for key stakeholders
- Understands operational initiatives to ensure committed quality expectations are met
- Acts as a document control specialist to ensure documentation for Zelis Payments is tracked and stored; Partners with key stakeholders to create and update policies, procedures and guides
- Identifies process gaps and makes recommendations for continuous improvement
- Ensures requests and cases are resolved in a timely manner
- Supports contract management processes for Zelis Payments
- Thorough knowledge of company and departmental policies and procedures
- Independent decision-making capability
- Must have professional manner and respect the confidentiality of administrative matters and files
- Makes logical suggestions of likely causes of problems and independently suggests solutions
- Regularly attends and participates in departmental meetings
- Must be proactive to ensure proper follow up and completion of projects
- Must maintain a professional demeanor in sensitive situations
- Assists other departments as necessary
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
Professional experience:
- Computer proficiency and technical aptitude with the ability to utilize MS Office products
- Ability to manage and prioritize multiple tasks
- Ability to work under pressure and meet deadlines
- Proven ability to deal with complex issues
- Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion
- Excellent project management skills
- Attention to detail and concern for impact is essential
- Excellent relationship management, interpersonal and communication skills; able to lead transparently in a team/project environment
- Must work well with others
- Effectively communicates with others by giving and receiving feedback
- Communicates ideas and information clearly
- Must have excellent communication and presentation skills to effectively interface with the entire staff, and external representatives from the business and client communities
Education:
- Bachelor’s Degree or equivalent work experience
Work environment:
- Office Setting
- Moderate noise level
- Flexible hours. May be required to work on off hours and weekends.
- Walking, standing and sitting
- Long periods of computer usage
- Handling – seizing, holding, grasping and fingering of objects, tools and controls
- Reaching
- Vision – close vision
- Hearing- ability to receive detailed information through oral and telephonic communication
#LI-DP1
#LI- Remote1
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.