Job description

Located in Barboursville, WV!:
JOB SUMMARY:
The incumbent is expected to generate appropriate patient referrals across all silos Home Services from existing customers and continue to grow the number of referrals over time by establishing and maintaining professional relationships with all referral sources.

Key referral sources include physicians, skilled nursing facilities, assisted living facilities and hospital personnel, including but not limited to case managers, discharge planners and other appropriate referral sources de novo and in-coordination with the organizations specific channel clinical liaisons where appropriate. The incumbent will actively establish and maintain market awareness, acceptance and branding of the company as ‘The Organization of Choice’ throughout the service area. He/she will represent our company and its services in a competent professional and responsive manner and maintain standards of high-quality customer service in compliance with federal and state regulations and guidelines.

The Business Development Specialist is a key position within the company and is responsible for increasing Medicare and Managed Care admissions along with commercial insurance for our home health and hospice agencies.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Generating referrals for home health by building relationships with physicians, long-term care, independent and assisted living facilities and other community resources.
• Maintains, develops and supports other “Home Services” offerings, including, but not limited to Hospice, Home Elder/Private Duty Services and where appropriate Skilled Nursing Facility admissions referrals.
• Conduct market analysis; develop sales strategy, goals and plans.
• Conduct sales calls, and evaluate results and effectiveness of sales activity.
• Support business development activities and help establish strong relationships with new and existing referral sources.
• Responsible for meeting all service standards for exceptional customer service delivery

QUALIFICATION/EDUCATION:

• Is at least 18 years of age.
• Three years of related healthcare experience, which should include scheduling and working with multiple referral sources and quality assurance or risk management.
• Clinical license preferred.
• If appropriate, maintains current clinical credentials at all times.
• Demonstrates exceptional phone skills
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Previous customer service experience is preferred.
• Excellent organizational skills are required.
• Experience working with home health care standards and quality assurance or risk management.
• Knowledge of home health care services and/or hospice process for compliance with visits, authorization processes for insurance carriers and medical records requirements.
• Is flexible and cooperative in fulfilling role obligations.
• Ability to communicate with professionalism to employees and those in our community.
• Computer software proficiency preferred including Microsoft Office, Outlook, Word, Excel, and has experience working with electronic medical records systems.
• Experience with Net Smart software preferred.

LICENSES/CERTIFICATIONS:
Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order.

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