Munich Re Specialty Group North America (MRSG N.A.) is seeking enthusiastic and talented individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and custom bonds with inhouse claims solutions.

We are seeking a full time Broker Operations Manager to join our Schaumburg, IL location.

Job Profile

• Work end-to-end on enhancements and new capabilities related to Agency Management Systems (AMS) for the Roanoke Insurance Group brokerage operations.
• Provide expertise and knowledge of industry best practices in order to identify and drive opportunities to introduce and enhance CRM / Agency Management capabilities (proposal generation, contact management, pipeline management, reporting, etc.) as the functional expert and business owner.
• Drive the creation of a content management strategy for the publishing and governance of core documentation (correspondence, proposals, marketing collateral, etc) across various available repositories that can potentially be expanded to other areas of the organization.
• Work directly with business leads, technology resources, and executive leadership to lead the development process including writing business requirements / use cases / user stories, implementing enhancements and new features, conducting user acceptance testing and communicating status.
• Perform functional impact analyses on any proposed changes to existing systems.
• Coordinate with IT Application support team(s) to plan and map out system releases (including defect fixes, small enhancements and upgrades).
• Drive user acceptance planning and testing of any system changes.
• Assist with operational readiness/change management activities as needed.

Job Requirements

• 5+ years of operational experience illustrating proven success with supporting internal and external clients with technology.
• Hands-on experience with commercial-off-the-shelf or SaaS Agency Management/CRM systems (e.g., Applied EPIC, Microsoft Dynamics, etc.) is required.
• Previous experience at a commercial insurance brokerage is strongly preferred. Prior exposure to cargo insurance and/or surety bonds ideal but not required.
• Familiarity with operational best practices and document management standards a plus.
• Deep knowledge of the Software Development Life Cycle (SDLC).
• Excellent communication and interpersonal and consultative skills to work effectively with vendors, clients, peers, and IT management and staff.
• Excellent problem solving skills and a desire to optimize existing technologies.

About Us

MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

Benefits

We offer our employees a diverse and challenging work environment which champions high performance, professional development, innovation and passion; providing employees with a highly competitive benefits package. All of our benefits are effective the first day of employment including:

• Generous healthcare plans
• Voluntary dental & vision plans
• 401(k) plan
• Flexible spending plans
• Health Savings Accounts (HSA)
• Paid time off
• Paid holidays
• Tuition reimbursement
• Short/long term disability
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Employee Wellbeing Program
• Community involvement
• Life insurance

At MRSG N.A., we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. We pride ourselves on having a diverse workforce. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.