• The ideal BFH Program Manager has both administrative oversight experience as well as direct experience with the welfare system.
• The position oversees a diverse team consisting of case managers, and education/vocational/employment specialist. The BFH Manager trains and supervises BFH staff, monitors contracted outcomes, oversees multiple budgets, supports the team to meet performance and professional development goals, maintains positive partner relationships, and serves as a strong leader.
• The Bringing Families Home program serves families who receive child welfare services, assisting with significantly reducing the number of families in the child welfare system experiencing homelessness, and working with families at-risk of homelessness.

• Ensure BFH program procedures and protocols are current, reflecting our changing population and remaining aligned with UBH’s mission.
• Ensure compliance of all appropriate personnel including scheduling, record keeping, time-activity reports, and performance evaluations for program staff and contractors.
• Facilitate staff meetings and provide 1:1 trauma-informed supervision for direct reports.
• Supervision and management of team members with a strength-based lens, trauma-informed principles and accountability practices.
• Manage and support staff to provide crisis interventions, critical incident response and follow-up.
• Ensure program data is accurate and collected in a timely manner in accordance with agency’s data quality standards.
• Maintain accurate and complete records according to UBH standards and contractual obligations.
• Generate weekly, monthly, quarterly and annual reports capturing BFH program activities, outcomes, spending and operations.
• As a leader, work collaboratively across internal departments.
• Participate in all relevant trainings and meetings including conferences.
• Build creative and sustainable strategies and programs to best serve participants and staff.
• Work in collaboration with 211 County Resource Center as well as Department of Family Services (DCFS) to streamline
• Manage the delivery of services to ensure staff are applying evidence-based approaches including Housing First, Trauma Informed Care etc.
• Oversee the day-to-day management of program activities including participant enrollments, creation of individualized case management and housing stability plans, housing location, coordination of move-in assistance and provision of stabilization services, including linkages and referrals to appropriate service providers.
• Reconciliation and distribution of checks to appropriate staff for distribution to landlords.
• Tracking and monitoring program expenditures and performance on a monthly basis. Responsible for submitting a monthly progress report to Permanent Housing, Associate Director.
• Balance projected amount of rental assistance per family with available amount of funding.
• Hire, evaluate, train and mentor team members.
• Other duties as assigned.

• Supervise and ensure facilitation of care coordination between members and partners.
• Advocate and represent UBH by attending external community meetings with government agencies and community groups.
• Participate in Coordinated Entry System meetings and trainings.
• Network with community resources to promote program concept, support existing programs and program expansion.
• Attend and actively participate in local Community Coalition meetings, pertinent funder meetings, and other related collaborations.
• Foster and develop partner relationships with individuals, businesses and organizations to promote collaboration.
• Foster and develop partner relationships with landlords with the goal of increasing access to available housing units and UBH unit inventory.

• Bachelor’s Degree, from an accredited College or University, in Human Services (e.g., psychology, social work, sociology or related field) required. Master’s Degree preferred.
• Minimum of 3 years’ experience working with unhoused populations; homeless families preferred.
• Demonstrated knowledge of fair housing laws and practices.
• Knowledge of the child welfare system preferred.
• Minimum 2 years of management experience in a social service setting.
• Expertise in program development and partnership building.
• Understanding of best practice approaches including: Housing First, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Working knowledge of policies, systems, and local programs that impact homeless persons and the related public funding sources, regulations, requirements, and procedures
• Strong computer skills and knowledge including word processing, database operations, spreadsheets and other software systems.
• Approach the cultural differences of people in need of services with sensitivity, respect, and competency.
• Ability to coordinate and/or oversee the successful completion of projects.
• Strong written and verbal communication skills.
• Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
• Ability to respond responsibly in emergency and crisis situations.
• Intermediate proficiency in Windows Office Suite programs and a data management system (HMIS preferred).
• Position requires travel primarily in Los Angeles County.
• Ability to work varied hours/days including evenings/weekends/holidays.
• Valid California driver’s license and proof of auto insurance.

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background screening.
• CPR/First Aid training
• Must have Valid CA Driver's License
• Must have COVID-19 Vaccination
• Must provide proof of insurance coverage
• Must be able to qualify for UBH drivers’ insurance coverage

Upward Bound House (UBH) is a nonprofit organization whose mission is to eliminate homelessness among families with children by providing housing, supportive services, and advocacy. The organization carries out this mission by operating programs that provide both temporary and permanent housing resources to homeless and at-risk of becoming homeless families, as well as supportive services in employment, education, health, and wellness. UBH’s integrated programs provide clients with intensive and coordinated access to services according to the nature of their needs.