Overview:

VNA Health at Home has provided home care and wellness services for over 34 years. Our innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Our goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. VNA Health at Home's quality care is provided through a team of registered nurses, social workers, aides and physical, occupational and speech therapists.

Responsibilities

The Branch Operations Specialist performs a wide range of functions critical to the success of the organization's branch locations, including customer and clinical support, human resources support, 3rd party records requests, facilities management, talent acquisition on-boarding, support for Employee engagement activities, and potential field employee payroll support.

• Assists with reports management and data tracking pertinent to clinical care and daily branch operations.
• Oversees all tracking and credentialing needs (provider licenses, CPR, TB tests, physicals, etc) and maintains accurate digital personnel files in a timely manner.
• Supports clinical education process and needs through oversight of clinical resources and materials and assists with annual competency needs.
• Effectively conducts Day One New Hire Orientation for all new office, business development, and field associates in the Lexington and London branches.
• Supports field associate payroll processes through reports management, productivity reporting, and various auditing requirements.
• Works with Corporate departments to resolve billing and payroll issues.
• Responsible for overseeing tasks in the Lexington and London branches; travel between branches may be required.

Qualifications

• High School diploma or equivalent required.
• Minimum of two years customer service experience and one year medical office related experience required; additional payroll related experience preferred.
• Must be self-directed, detail oriented, and organized.
• Excellent verbal and written communication skills required.
• Proficient computer knowledge/skills required, familiar with multiple software programs including Windows based programs.