Job description
Overview:
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
The Branch Manager has responsibility for the success of a consultative Branch and its territory, providing leadership and development to Branch staff. The Branch Manager is responsible for driving branch performance results through direction, coaching, leadership and execution of excellent service and sales behaviors, as well as developing strategic activities that are facilitated by the entire team which allows the branch to meet/exceed sales goals while maintaining an operationally efficient and compliant branch. The Branch Manager oversees compliance with internal controls, operational procedures and risk management policies, and that branch business practices comply with all regulations and the code of conduct established by the Credit Union. The Branch Manager acts as the entrepreneur and is a visionary for future growth.
Responsibilities:
- Deliver outstanding service that delivers on our Service Promises
- Meet or exceed the service goals for the position
- Knowledge of the Credit Union’s products and services
- Maintain department policy and procedure documentation accordingly
- Maintain supervision and leadership of branch personnel and demonstrate strong personal effectiveness
- Oversee the daily operations in the branch in coordination with the ABM and BTL
- Ensure business expertise and member focus by maintaining updated industry knowledge and being proactive in identifying industry trends
- Ability to act as a change agent; suggest ways to support change, process improvements and coaches others through change
- Prepare performance evaluations for the entire team. Review performance evaluation input that is prepared by the ABM
- Oversee planned developmental coaching sessions, counseling documentation and paid time off approvals
- Understand all products and services available through the Credit Union, NWCM, and other business partners/vendor scan by cross selling them to members
- Ensure audit controls are followed and maintain strict security measures utilizing dual and internal controls
- Attend and participate in networking and community outreach activities
- Delegate business relationship management responsibilities and oversees results
- Performs Notary and Signature Guarantee duties
- Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
SUPERVISORY RESPONSIBILITIES
- Responsible for supervising overall development and performance of all branch employees, which will include but not limited to training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Professionally on-board, develop, coach and evaluate the staff
- Select and hire new employees
- Provide operational oversight of transactions, cash control, branch security, audits, internal controls, compliance, policies and procedures
- Identify skill gaps of the staff and work with the branch leadership team and Training Department
- Respond and report service incidents and their positive resolution
- Coach branch team on personal and performance improvement goals
- Responsible and accountable for the supervision and leadership of all credit union personnel assigned to the Branch; demonstrates organizational effectiveness through strong relationships and teamwork
- Work with senior management in establishing growth, sales, and profit objectives for the branch; provides input to these objectives and the manner in which performance will be measured and controlled
- Responsible for attaining branch goals; implements strategies to achieve branch goals; assists in the development of the annual budget and adheres to budget parameters
- Supports and guides branch staff in the overall branch operations, individual performance and growth in their position
- Bachelor’s Degree preferred, or equivalent years of experience
- A minimum of three years’ experience in a comparable financial institution or more than three years retail service and sales experience in a consumer or small business environment
- A minimum two years previous experience in a leadership/coaching role
- Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
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