Job description

Job Description:

Responsibilities:

• Compile, analyze and process all customer billable products and services.
• Research and resolve transaction or billing exceptions on a daily basis. This could involve reviewing data, analyzing information, diagnosing the solution and performing all system corrections.
• Enter, validate, and maintain customer information and billing determinants as required in SFDC and Great Plains.
• Prepare, maintain and distribute billing, or transactions reports as required
• Interact with customers for general billing, accounts receivable, payment and collection inquiries and responding to their business needs and/or problems.
• Research and resolve identified discrepancies.
• Coordinate all re-invoice activities.
• Respond to billing, transaction questions internally and/or externally. This may require research of Customer contracts, physical product specific information, and/or interaction with other organizations such as Sales

Qualifications

• Ability to work independently, prioritize and meet deadlines, as well as handle multiple demands efficiently.
• Knowledge of commonly used concepts, practices, and procedures within billing and customer care processes. Generally relies on instructions and pre-established guidelines to perform the functions of the position.
• Strong written and oral communication skills.

Must haves:

• Associates’ degree required; Business, Accounting or Finance is preferred. (Cannot take experience in lieu of degree)
• Intermediate experience in Excel, required. Must be able to demonstrate experience with V-Lookups and Pivot Tables.
• Salesforce experience required.
• Experience in Product or Service Billing.
• Experience with ERP system.

Job Type: Contract

Salary: $28.00 - $33.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Herndon, VA 20170: Reliably commute or planning to relocate before starting work (Required)

Experience:

• V-Lookup (Preferred)
• Pivot tables (Preferred)
• ERP systems (Preferred)

Work Location: One location

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