Job description
About the Job
We are looking for full-time Patient Services Representative for our Tots to Teens Dental Group.
The person must have the natural ability and desire to build relationships with our patients and to always put them at ease. Our staff members understand the importance of exceptional service and have a desire to treat everybody they meet with dignity and kindness. The mindset must be to put the needs of the patients and the team ahead of your own.
Seeking highly motivated experienced Billing Coordinators, Insurance Coordinators and Scheduling Coordinators to work in our high paced Patient Services Department. Duties include but are not limited to sending claims, collecting payments, working with both patient and insurance accounts receivables, verifying patient's insurance eligibility and benefits with insurance companies, entering the patient's benefits and updated coverage into the Open Dental Software, Scheduling appointments and filling the schedule according to the Tots and Teens scheduling guidelines.
We hope to hire someone who wishes to make this a long-term career choice, and who will embrace our vision and share in our core values.
The person must have the natural ability and desire to build relationships with our patients and to always put them at ease. Our staff members understand the importance of exceptional service and have a desire to treat everybody they meet with dignity and kindness. The mindset must be to put the needs of the patients and the team ahead of your own.
Seeking highly motivated experienced Billing Coordinators, Insurance Coordinators and Scheduling Coordinators to work in our high paced Patient Services Department. Duties include but are not limited to sending claims, collecting payments, working with both patient and insurance accounts receivables, verifying patient's insurance eligibility and benefits with insurance companies, entering the patient's benefits and updated coverage into the Open Dental Software, Scheduling appointments and filling the schedule according to the Tots and Teens scheduling guidelines.
We hope to hire someone who wishes to make this a long-term career choice, and who will embrace our vision and share in our core values.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Standing 5%.
- Sitting 95%.
- Moderate noise levels from surrounding team members
- Business office setting
- Minimum moving requirements of 25 pounds in order to transfer supplies in office after delivery
- Constant patient and interoffice personnel interaction as this position is heavily dependent on excellent customer interaction.
- Exceptional hand dexterity and typing skills to work with standard software programs provided.
- Hearing - Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
- Near Vision-the ability to see details at close range (within a few feet of the observer) as view the computer screen daily
- Physically able to climb up and down two flights of stairs multiple times a day as needed
RESPONSIBILITIES
- Excellent computer skills and ability to use practice software systems
- Exercises discretion and independent judgement regarding coverage and insurance claims and resolves billing disputes with little supervision
- Review and send out claims daily for accuracy
- Process insurance payments daily and ensures timely collection from patients and insurers
- Review patient accounts receivables audit accounts, and send out statements
- Make collection call and run patient payments
- Contacts insurance carriers to check on outstanding claims in an efficient and effective manner
- Perform credit and balances reports daily for the offices
- Knowledge of Medicaid regulations and guidelines
- Accurately use insurance portal to check claim status and enter claims
- Run and complete required reports and complete tasks within given deadline
- Maintain regular attendance and adhere to assigned work schedule and office policies.
- Maintain communication with offices and other Patient Services departments i.e. chat, email and phone
- Must always represent the practice and company in a professional, pleasant, and cooperative manner
- Learn to operate new office technologies/protocols as they are developed and implemented
- Must be able to work both independently and cooperatively in team settings.
- Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars
- Other duties and tasks, as assigned periodically
LEAD RESPONSIBILITIES
- The Lead Billing Specialist is responsible for the daily direction of the team and special duties
- The Lead Billing Specialist should ensure the team is running efficiently and on task
- Responsible for informing the Patient Services Manager of any equipment or IT issues
- Training the team and new employees
- Ensuring all team is following best practices and revenue cycle calendar
- Responsible for team entering all information into tracking spreadsheets for weekly and monthly review
- Lead observes and evaluates Billing Specialist and their performance to ensure quality of service.
- Assists Patient Services Manager on Billing Specialist corrective coaching and performance reviews.
- Implementing new protocols and/or training
REQUIREMENTS
- Always maintain the highest level of confidentiality to HIPAA standards.
- Adhere to strict safety guidelines and procedures to OSHA and office standards.
- Adhere to all office policies
- Excellent interpersonal skills to maintain positive rapport with patients and other team members
- Effective verbal skills to communicate clearly and professionally with patients and staff
- Must be detail oriented in order to work efficiently
- Must be flexible and understand that job duties and work schedule may change depending on the needs of the company
- Must understand basic math and ability to read a patient ledger
- Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
- Ability to type 45 words per minutes
The ideal candidate will have/be:
- Able to work in a fast-paced environment.
- Great attitude.
- Team Player.
- Warm Personality.
- Able to multitask.
- Able to take initiative.
- Bilingual, (A Plus).
What we have to offer:
- Competitive Pay
- A benefits package including:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Dental and Orthodontic benefits
About Tots to Teens Pediatric Dentistry
Tots to Teens has multiple locations across South Texas. We work with children of all ages, from babies and adolescents to preteens and teenagers.
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