Job description

City Utility Billing Services Clerk Full Time - services water, sewer, and refuse customers. Computer experience required with Word and Excel preferred. Residency within Jefferson County, Illinois after 6 months. Required to pass basic education test and background/credit checks. EEO/ADA Employer Starting Rate: $16.00/hour. Application, release forms, and job description are available M-F, 8-5 in the Human Resource Office, 1100 Main Street, Mt. Vernon, Illinois 62864 or on-line at www.mtvernon.com. Submit completed application and release forms to Human Resources, City Hall, 1100 Main Street, Mt. Vernon, IL.

DISTINGUISHING FEATURES OF WORK:

Under the general direction of the Finance Director and the Lead Billing Services Clerk, processes all types of service orders for water, sewer, and refuse utility customers; prepares final or special billings; prepares work orders for service personnel as needed; computes routine adjustments on utility bills; updates meter reading sheets; handles collection of accounts receivables; investigates and evaluates customer complaints; refers customers to the Lead Billing Services Clerk for resolution of complaints; operates calculator, computer, copy machine, postage meter and similar office equipment.

HOURS OF WORK: 8-hour days, 40-hours per week. Working shift is 8:00 a.m. to 5:00 p.m., Monday thru Friday. Occasional overtime is required. Exemption Status: Non-Exempt

Pay Schedule: Paydays are every other Friday (biweekly) and shall compensate employees for work performed during the 14-day period ending on the Sunday immediately before the payday.

Working Environment: Inside office setting

ILLUSTRATIVE EXAMPLES OF WORK:

§ Processes service orders and investigation orders for customers including service re-connections, service disconnections, meter changes and name and address changes.

§ Evaluates customer complaints and refers customers to Lead Billing Services Clerk for resolution of complaints.

§ Reviews and researches customer accounts for accuracy and informs customer of status of account.

§ Types and files letters, reports and similar documents.

§ Prepare final billings; computes deposit refunds and interest due; computes routine adjustments to water and /or sewer bills according to established procedures.

§ Prepares information for meter reader sheets.

§ Enters billing service data into computer and prepares customer bills.

§ Operates copy machine, computer equipment, postage meter, calculator, and related office equipment.

§ Collects, processes and deposits utility payments and other cash receipts.

§ Performs related duties as required or assigned.

REQUIREMENTS:

Education

§ Requires knowledge, skill, and mental development equivalent to the completion of four years high school.

§ Requires the ability to pass Adult Basic Education Test.

Experience

§ Prior customer service experience in person and by telephone with a wide-range of the general public clients, preferred

§ Requires ability to handle multi-tasks

§ Requires ability to organize duties and produce results in a timely manner.

§ Requires good communication skills, written and verbal.

§ Requires knowledge of the function, organization, and operation of City Government.

§ Requires ability to successfully pass a background security and credit check.

§ Requires knowledge of modern office procedures and practices.

§ Requires knowledge of the operation of calculator, computer, facsimile machine, copier, and switchboard.

§ Requires ability to handle cash transactions responsibly.

Significant Responsibilities:

§ Knowledge of proper telephone etiquette and ability to effectively communicate in a courteous, tactful, and diplomatic manner.

§ Ability to maintain a courteous, pleasant disposition while serving a large number of customers daily.

§ Ability to prepare and compile departmental data for use in various types of reports.

§ Ability to work independently, confidentially, and efficiently without direct or continued supervision.

§ Ability to maintain effective working relationships with the general public, coworkers, and management.

§ Ability to operate standard office machines accurately and efficiently.

§ Requires knowledge of computers, specifically the Windows Operating System, and computer programs, such as Microsoft Office, Excel, Word, the Internet, and e-mail programs.

Physical Requirements

§ Occasional walking, reaching, bending, and lifting or carrying object under 25 pounds, requires the ability to sit for extended periods of time

§ Use written sources of information, e.g. read reports, procedural documentation, reference materials

§ Perform detailed work requiring visual acuity

§ Use non-verbal auditory sources of information, e.g., alarms, beepers, pagers

RESIDENCY REQUIREMENT:

§ Residency within the limits of Jefferson County is required of all City Employees.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to relocate to Jefferson County Illinois within the first 6 months?

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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