Job description

Over the past three decades, Raleigh Neurology Associates, PA, has grown to be one of the largest and most respected neurology practices in the nation. We’re proud to provide comprehensive neurological treatment and care for over 250,000 people in the Triangle area.

Backed by expertise and supported by state-of-the-art facilities, our dedicated providers are highly qualified and specially trained to diagnose and treat a wide range of neurological disorders.

While our large size gives us the opportunity to offer highly skilled specialists in many different neurological areas, we have never wavered from our mission: Patient-focused, quality-driven care. We maintain the same personal patient/physician relationships upon which our practice was founded.

Position

The Bilingual Medical Scheduler answers incoming practice calls, triage calls and handles calls efficiently and accurately. The employee must provide the highest level of customer service.

Essential Job Duties

• Provide excellent customer service to the patients and staff of Raleigh Neurology
• Answer incoming phone calls from Patients, Physicians, Physician offices, Hospitals and Pharmacies (Approximately 80-100 calls daily)
• Triage and send messages to staff; Messages must be accurate, clear and concise
• Schedule new and established appointments, including hospital follow-ups
• Enter demographic information and basic insurance information
• Verify insurance via online portal
• Assist Spanish speaking patients and family members with scheduling and general questions
• Provide assistance with in-office interpreting for patient appointments.

• Schedule incoming referrals utilizing the Infina portal and referrals coming in via fax
• Answer a high volume of calls while maintaining excellent customer service
• Keep abreast of and adhere to changes in scheduling guidelines

Requirements

• Preferred medical office experience
• Preferred phone experience

Other Skills/Abilities

• Bilingual
• Computer proficiency
• Excellent listening and communication skills
• Well-spoken and formal tone
• Must be able to multi-task
• Retain important and ever-changing information
• Sensitivity to patient concerns

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Raleigh, NC 27607: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: One location

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