Job description

Description

Remote: Puerto Rico

The Care Management Support Assistant contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Care Management Support Assistant performs calls (outbound) done by an Auto Dialer or manually as well as receives (inbound) calls from CarePlus members. Performs a Health Risk Assessment to our CarePlus Members.

• Manage Inbound and outbound calls for HRA (Health Risk Assessment) effort
• When needed, research for new telephone numbers by calling PCP offices and/or Pharmacy
• The hours for this position are 8:30 PM-5:30 PM Monday-Friday during the months of March to November & November to February 9:30 PM-6:30 PM due to Daylight Savings Time.
• Occasional overtime and weekends may be required
• Must be comfortable taking inbound and outbound calls continuously
• Strong verbal and written communication skills
• Must be comfortable taking inbound and outbound calls continuously
• Strong verbal and written communication skills

SCHEDULE: The hours for this position are 8:30 PM-5:30 PM Monday-Friday during the months of March to November & November to February 9:30 PM-6:30 PM due to Daylight Savings Time Occasional overtime and weekends may be required.

Required Qualifications

• Fully Bilingual Spanish/English
• Language assessments will be required as part of the interview process
• Working knowledge of Microsoft Office Word, Excel, Outlook
• Administration support experience in a healthcare industry with familiarity with care and well-being resources

Additional Information

Humana's Work at Home Policy

• Minimal Internet speeds of 25 Mbps download and 10 Mbps upload
• Speed test to verify internet speed
• Wireless, wired cable or DSL connection is suggested
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 – 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from HumanaATmyworkday.comwith instructions to add the information into the application at Humana’s secure website.

Job Type: Full-time

Pay: $13.00 - $13.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• MANDATORY- RESUME MUST BE SUBMITTED IN ENGLISH
• MANDATORY- DO YOU RESIDE IN PUERTO RICO?
• MANDATORY -Minimal Internet speeds of 25 Mbps download and 10 Mbps upload

Speed test to verify internet speed
Wireless, wired cable or DSL connection is suggested
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Experience:

• Health Care Administration Administration: 1 year (Required)
• Microsoft Excel: 3 years (Required)
• Microsoft Outlook: 3 years (Required)
• Microsoft Outlook Calendar: 3 years (Preferred)
• Microsoft Word: 3 years (Required)
• familiarity with care and well-being resources: 1 year (Required)

Language:

• Fully Bilingual Bilingual English Spanish (Required)

Work Location: Remote

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