Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

Summary Serves as a liaison between benefit administration and employees. Verifies and updates employee records, maintains benefits information, investigates, analyzes and resolves a wide range of routine benefits issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists employees with enrollment in benefits programs, such as health insurance, life insurance and retirement savings.
• Ensures proper documentation is received from employees who would like to add dependents or have qualifying events.
• Reviews company’s benefit packages including plan documents and is able to provide employees with available resources (intranet, carrier information, etc.).
• Seeks guidance from Sr. HR Generalist as needed for assistance with unfamiliar scenarios.
• Checks all employee submitted benefits and forms for errors.
• Answering questions or concerns from employees about their benefits. This may include conducting presentations and meetings with employees to explain available benefits or any changes.
• Maintains employee benefit records ensuring proper deductions are applied or payments are documented for employees on leave of absence.
• Provides a high level of customer service and responds to all inquires within two business hours.
• Assists with reviewing benefit invoices and reconciling with payroll deductions
• Creates and distributes monthly wellness and benefit communications to all employees.
• Maintains the security of confidential information.
• Complies with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Upholds company mission and values through accountability, innovation, integrity, quality, and teamwork.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Design - Able to create, proofread and format documents for internal and external presentations. Demonstrates attention to detail.
• Technical Skills - Strives to continuously build knowledge and skills.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner; Works quickly.
• Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Innovation - Develops innovative approaches and ideas.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities are typically acquired through the completion of a high school diploma or a general education degree (GED); entry level to three years’ experience in Benefit administration.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Other Skills: Attention to detail, well-organized with a demonstrated ability to prioritize work.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills To perform this job successfully, an individual must have intermediate skills in Microsoft Office Products: Word, Excel, and PowerPoint.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to keyboard, talk or hear and close vision. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl, and to lift up to 20lbs.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.