Job description
Goochland Social Services is seeking a dynamic, energetic and knowledgeable Benefit Program Supervisor to add to our team. The Benefits Unit has two supervisors. This supervisor will carry a small caseload for SNAP, TANF, Medicaid Families & Children. The supervisor will be responsible for a unit that provides benefits for recipients of ABD, AG, LTC and SNAP, including Appeals associated with those caseloads.
Goochland County Social Services is approximately 25 minutes west of the Short Pump area and 30 minutes from Chesterfield. This is a supervisory level position.
Under limited supervision, this position performs supervisory and administrative work overseeing the activities of multiple Benefit Programs administered through the local Department of Social Services.
The Primary supervisory responsibility for Medicaid- Families and Children, TANF, VIEW, Child Care, Energy Share, LIHEAP and appeals related to these case types.
Provides administrative and programmatic supervision to staff; Reviews case management plans to include quality assurance of case management services; Develops written guidelines for delivery of case management services; assigns caseloads to staff; Coordinates and monitors activities of staff; Holds individual and group conferences to review cases and problems; Reviews case records and evaluates performance of staff members and recommends indicated action; Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans; Represents staff needs to senior management team; Prepares and implements internal operating policies and procedures; Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; Determines staffing needs and makes recommendations to management; Maintains records and prepares regular and special reports; Participates in developing and implementing agency administrative policy; Makes decisions on controversial cases or presents them for higher level action; Authorizes emergency assistance for applicants/recipients; Serves in a liaison capacity to other agencies and groups; Monitors program expenditures; Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities; Assigns caseloads to staff; and May act for the Director of Social Services as designated.
Goochland County Social Services is approximately 25 minutes west of the Short Pump area and 30 minutes from Chesterfield. This is a supervisory level position.
Under limited supervision, this position performs supervisory and administrative work overseeing the activities of multiple Benefit Programs administered through the local Department of Social Services.
The Primary supervisory responsibility for Medicaid- Families and Children, TANF, VIEW, Child Care, Energy Share, LIHEAP and appeals related to these case types.
Provides administrative and programmatic supervision to staff; Reviews case management plans to include quality assurance of case management services; Develops written guidelines for delivery of case management services; assigns caseloads to staff; Coordinates and monitors activities of staff; Holds individual and group conferences to review cases and problems; Reviews case records and evaluates performance of staff members and recommends indicated action; Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans; Represents staff needs to senior management team; Prepares and implements internal operating policies and procedures; Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; Determines staffing needs and makes recommendations to management; Maintains records and prepares regular and special reports; Participates in developing and implementing agency administrative policy; Makes decisions on controversial cases or presents them for higher level action; Authorizes emergency assistance for applicants/recipients; Serves in a liaison capacity to other agencies and groups; Monitors program expenditures; Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities; Assigns caseloads to staff; and May act for the Director of Social Services as designated.
Minimum Qualifications
Considerable knowledge of: current social economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques.
Working knowledge of: computer systems and standard office software to include the state Department of Social Services human services systems
Skill: operating a personal computer and the associated office and agency software.
Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Must have a valid driver’s license and meet the County’s driving record policy.
Working knowledge of: computer systems and standard office software to include the state Department of Social Services human services systems
Skill: operating a personal computer and the associated office and agency software.
Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.
Must have a valid driver’s license and meet the County’s driving record policy.
Preferred Qualifications
- Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Prefer prior supervisory experience of a benefit programs unit with a human services agency.
- Prefer experience in Aged, Blind and Disabled; Long Term Care; Auxiliary Grant; and SNAP Programs through VDSS, or a local Department of Social Services.
- Prefer moderate to considerable supervisory experience or experience which reflects increased responsibilities due to varied and progressive assignments.
Special Requirements
Special Requirements:
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants:
Applications for this position must be submitted electronically through this website. Mailed, E-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position.
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
Special Instructions to Applicants:
Applications for this position must be submitted electronically through this website. Mailed, E-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position.
Special Instructions to Applicants
Applications must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. The website will provide a confirmation receipt when application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application for this position.
Goochland Social Services offers an option to telework. This position may telework up to 2 days per week-this is based on work performance. Note: During the probationary period, the number of days to telework may be reduced to zero.
Goochland Social Services offers an option to telework. This position may telework up to 2 days per week-this is based on work performance. Note: During the probationary period, the number of days to telework may be reduced to zero.
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