Benefit Program Specialist III, Goochland
Full Time
Goochland, VA
Posted
Job description
Goochland County Social Services is conveniently located less than 20 minutes from the Short Pump area of Henrico and less than 30 minutes from the Westchester Commons area of Chesterfield!
We are looking for a dynamic and knowledgeable Benefit Programs Specialist III to add to our team! This position represents the advanced level in the benefits occupational group. This position will focus on processing Families and Children caseloads.
Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review.
Employees in this class conduct the initial and ongoing eligibility determinations requiring advanced program knowledge, or provide quality control by examining cases completed by other eligibility workers for accuracy and uniformity.
Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor.
General Work Tasks May Include:
Contacts vendors for services and ensures payments to allow for the restoration or continuation of services. Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach; Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee; Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility; Documents data and information gathered and compares findings with established guidelines of program eligibility; Prepares reports regarding quality control and makes recommendations to the supervisor; Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed; Carries a caseload of clients receiving public assistance that involve complex issues; Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements; Answers questions related to policies and procedures; and Maintains records, prepares reports, and submits summaries and information as required.
General Work Tasks May Include:
Contacts vendors for services and ensures payments to allow for the restoration or continuation of services. Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach; Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee; Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility; Documents data and information gathered and compares findings with established guidelines of program eligibility; Prepares reports regarding quality control and makes recommendations to the supervisor; Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed; Carries a caseload of clients receiving public assistance that involve complex issues; Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements; Answers questions related to policies and procedures; and Maintains records, prepares reports, and submits summaries and information as required.
Minimum Qualifications
Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility;human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation. Skill in operating a personal computer and the associated office and agency software.
Demonstrated ability to manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customer’s needs and explore options to address these needs within the available community resources.
Preferred Qualifications
Experience in Benefit Programs.
Completion of Benefit Program training.
Experience working at a Local Department of Social Services (LDSS).
Work experience as a lead worker.
High school diploma supplemented with related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Special Requirements
All applicants are subject to a DMV/driving record check, CPS and FBI Criminal History Search. All background checks must meet local and state standards.
We conduct fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); and other checks requested by the hiring authority. Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
We conduct fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); and other checks requested by the hiring authority. Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
NOTE: Position is open to current regular, probationary, restricted and temporary employees of any State and Local welfare/social services department of the Commonwealth of Virginia.
Special Instructions to Applicants
Telework options are available for this position. The number of days will be determined by the supervisor and based on work performance.
Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your RMS account for the status of your application and this position.
Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your RMS account for the status of your application and this position.
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