Benefit & Eligibility Worker (Human Services Specialist 3)
Full Time
Hermiston, OR
Posted
Job description
Initial Posting Date:
10/24/2022
Application Deadline:
/
Agency:
Department of Human Services
Salary Range:
$3,265.00 - $4,913.00 monthly
Position Type:
Employee
Position Title:
Benefit & Eligibility Worker (Human Services Specialist 3)
Job Description:
**This job posting will remain open until all positions are filled. We will review applications every week and schedule interviews throughout the process. Apply now if you are interested in being considered.*
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Join our eligibility team in the beautiful Umatilla County area!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you passionate about serving your community and helping Oregonians out of poverty? Do you thrive in high functioning, collaborative team environments? If you answered yes, then we want to hear from you!
We are hiring 17 (yes, seventeen!) Benefit and Eligibility Workers for our VEC (Virtual Eligibility Center) team.
These are hybrid telework positions. Hybrid telework positions primarily complete their work remotely in close proximity to one of the following offices for on-site trainings, meetings and as operational needs require: Hermiston, Pendleton or Milton-Freewater.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
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When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
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Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
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We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
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We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
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If you have federal student loan debt or are thinking of going back to school, then you might benefit from theStudent Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Minimum qualifications / What you need to qualify:
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Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
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Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience). A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful.
Individuals with bilingual Spanish/English language skills are encouraged to apply. Bilingual differential pay is available and contingent upon passing test(s) evaluating your proficiency in a language other than English. Please note, bilingual language skills are encouraged but not a requirement for this position.
Essential attributes:
We are looking for candidates that have....
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Experience communicating results to customers regarding the approval or denial of benefits or services.
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Ability to build professional, trusting relationships and thrive in a team environment.
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Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
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Ability to complete a high volume of tasks, duties, and projects with deadlines that produce high-quality results.
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Commitment to accuracy and attention to details, ensuring you have a complete understanding of the task you're working on.
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Ability to provide excellent customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Our Agency’s vision:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. Our programs help maintain independence, promote safety, well-being, honor choice, respect cultural preferences and uphold dignity. Some of the services and benefits provided are food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, long-term care services and domestic violence services.
Your duties at a glance:
As a Benefit and Eligibility Worker, you will...
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Determine initial eligibility for agency administered programs such as: medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
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Conduct interviews by phone to gather information to assess and determine need for services and benefits.
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Assess applicant family strengths and needs, connecting individuals and/or families to other resources and programs in the community.
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Write clear and concise case notes to summarize information gathered from applicant and collateral sources.
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Other duties as assigned.
Working conditions:
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Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
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Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
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Will require sitting at a computer or telephone for prolonged periods of the workday.
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Experience high volume of computer work, using various computer programs in a fast-paced environment.
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Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
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The work schedule is Monday – Friday from 10am to 7pm.
How to apply:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
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Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
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A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
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Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
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If you are not a current State of Oregon employee: view thisapplication instructional video.
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After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
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Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
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The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
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May require a valid driver’s license or other acceptable method of transportation.
Helpful information:
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This position is represented by the Service Employees International Union (SEIU).
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This recruitment may be used to fill future vacancies.
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Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
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If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contactdhs.recruitment@odhsoha.oregon.govor reach out to Alissa Walker via email at ALISSA.WALKER@dhsoha.state.or.us. Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
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