Pay Rate Range: $16.50 - $17.50

LodgeWorks is actively hiring for a Bellperson

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton.

Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because we are grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Bellperson with LodgeWorks is responsible for greeting and welcoming guests while transferring and storing luggage when needed. The Bellperson also assists in responding to guest requests in the hotels continuing effort to deliver outstanding service at all times.

Your day-to-day

• Greet and escort arriving and departing guest to and from their accommodations.
• Retrieve and transport guest luggage.
• Ensure that the public areas, bell carts and bell closet are maintained, clean and tidy.
• Open doors on the arrival/departure of passengers and visitors.
• Assist in delivery of packages or other requested items as needed to guest rooms and meeting rooms.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Acquaint guests with their guest room amenities and features.
• Assist guests with room moves when needed.
• Are knowledgeable of all hotel amenities.
• Are informed of area tourist attractions and hotel services.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Assist guests with transportation requests.
• Maintain a professional manner with the awareness that all actions and communications are within guest view.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Assist in any other tasks or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.