Job description

Are you a highly motivated individual with refined professionalism and strong attention to detail?

We want YOU to experience Southern Reimagined at The Dewberry. Located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2019 and 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s mid-century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

PRIMARY FUNCTION: Bellman

DEPARTMENT: Parking

REPORTS TO: Valet Captain

Summary

At The Dewberry, our primary focus is to become a part of our guests’ fondest memories no matter their reason for visiting. The Bellman will contribute to this by being the first impression for guests and ensuring that all luxury standards and protocols are adhered to. The Bellman has an important role in making the guest feel comfortable and ensuring they have everything they need.

Key Job Duties:

• Provides guest with an exceptional warm sincere greeting upon arrival and fond farewell upon departure
• Assists in a variety of tasks associated with the guest experience
• Escorts arriving and departing guests in a friendly courteous manner to and from their accommodations and transports or stores their luggage
• Acquaints each guest with their room and offers a room tour
• Places luggage in desired location while pointing out hotel amenities, including restaurant, bar and spa hours, room service menu, internet services, laundry services, temperature and television controls.

• Acts as a Lobby Ambassador - greeting guests with a smile as they walk. Opens the door and answers any questions in a professional manner.
• Keeps lobby clean and lobby/door glass free of finger prints.
• Ensures luggage carts are in pristine shape

• Assists with luggage or packages, guest requests, and deliveries
• Facilitates room moves
• Monitors Alice to check guest requests and ensure all requests are met within 5 star service standards
• Assists Valet team as needed

Qualifications:

• 1 year of hospitality experience preferred in a luxury hotel
• Ability to learn and utilize various hotel operating systems
• Attention to detail and commitment to accuracy.
• Ability to prioritize in a fast-paced environment and always follow-up.
• Must have the ability to effectively interact with guests in a 5 star manner
• Must have exceptional customer service, communication, and time management skills.
• Clear driving record
• Ability to lift luggage, boxes, and packages up to 100lbs
• Ability to stand for up to 8 hours
• Strong work ethic
• Ability to delegate work to a team to achieve a common goal
• Demonstrate professionalism and patience

Job Type: Full-time

Pay: $7.50 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.