Job description
Overview
The Bell Service Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful Sunriver memories for all guests.
The Bell Services Agent will maintain the AAA Four Diamond standards. They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment and Open & Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities
- Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Posted in the lobby when not out on a task
- Keeps record of all arriving/departing and in-house guests
- Be knowledgeable of all tours/groups
- Maintains records for all VIPs, special requests, etc.
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Provides accurate directions and resort information for guests
- Upsells other resort services and amenities to guests
- Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
- Arranges bell service for guests
- Schedules travel arrangements for guests
- Assists with luggage storage and retrieval
- Opens car doors for guests
- Valet parks cars
- Maintains knowledge of valet parking lot flow
- Performs special deliveries or errands for guests
Qualifications
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
- Experience. Previous experience passionately providing service to others. Excellent phone skills needed.
- People Person. The best part of serving others is creating experiences for them that go beyond the expected.
- Great communicator. Providing amazing experiences requires the ability to communicate to any guest, client or associate.
A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
CTH Sunriver LLC is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.
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