Job description

Do You Have Great Customer Service Skills?

Looking for Better Hours and Opportunity for Career Advancement?

Join the Business Development Team at Hyundai of New Port Richey!

Hyundai of New Port Richey, part of the Lithia & Driveway family of dealerships, is searching for a talented Business Development Center Representative. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!

As a BDC Representative, you will help the Service Department meet customer demand by responding to and communicating with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.

• Respond via email and phone to Internet Leads

• Determine each customer's needs by asking the correct questions

• Set appointments for the Service Department

• Ensure a positive customer experience

• Introduce customers to Service Advisors

• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated

• Experience in customer service or call center

• Strong communication skills –verbal and written

• Bi-lingual (ability to speak Spanish) a plus!

• Excellent computer skills

• Highly organized with attention to detail

• Experience with CDK and XTime a plus!

What do we offer?

Lithia & Driveway is a Fortune 500 company and the second largest automotive dealership group in the country. We offer a generous, comprehensive compensation and industry- leading benefits package and all the tools you will need to be successful. Our offerings include:

• Great Work Environment

• Medical, Dental, Prescription and Vision Plans

• Paid Holidays & PTO

• Company-Paid Short and Long-term Disability Insurance

• Company-Paid Life Insurance

• 401(k) Retirement Plan with Employer Match

• Employee Stock Purchase Plan – be an owner of a company!

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

• Opportunity for advancement

Lithia & Driveway is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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