Gary Yeomans Honda offers competitive compensation packages, medical, dental, and vision benefits, a 401K match program and paid time off.

BDC Representative must embrace our sales environment and a philosophy that the customer comes first...If you are experienced in providing exceptional customer service, have the drive to earn unlimited income and want to continue a career in the automotive industry working with exciting new products we look forward to talking with you

Responsibilities

• The BDC Internet Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner
• This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest
• The BDC representative will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs
• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales & service appointments
• Effectively utilize lead management tools
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• Constantly connect with prospective customers via phone and email to set an confirm appointments; following up on no show customers
• Utilize a prospect development system through the Customer Relationship Management software (eLead)
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Responsible for meeting customer appointment goals
• Seamlessly transfer online leads to Sales team
• Partner with Internet Sales Manager and Management Team to provide near-real-time quotes to customer inquiries
• Build a working knowledge of the terminology of the automobile business and keep abreast of technological changes in the product
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers
• Attend sales meetings and training sessions as scheduled