Bashas' Starbucks Team Lead - Gilbert & Chandler Hts.Blvd
Job description
JOB DESCRIPTION
JOB TITLE: Team Lead, Starbucks
DEPARTMENT:
St arbucks
JOB CODE: SHM
CLASSIFICATION:
SALARY GRADE: S tarbucks Manager
APPROVED BY:
JOB FAMILY: N/A
DATE:
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Store Director
POSTIONS SUPERVISED: Starbucks Team Members
POSITION PURPOSE : The Starbucks Lead Clerk/Barista creates the Starbucks Experience for Bashas' customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES:
• Observe and support all store rules and company policies.
• Ensure compliance with safety regulations, heath department and weights and measures requirements.
• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.
• Act with integrity, honesty, and knowledge that promote the culture, values, and the mission of both Bashas' and Starbucks. Maintain a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
• Anticipate customer and store needs.
• Follow Bashas' operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all members.
• Maintain a clean and organized workspace so that members can locate inventory and product as needed.
• Recognize and reinforce individual and team accomplishments.
• Assist with new member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Maintain regular and consistent attendance and punctuality. Performs other duties as needed or assigned by management.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE:
REQUIRED KNOWLEDGE:
• Add, subtract, divide, multiply and perform other basic business math calculations.
• Read UPC codes, product labels, shelf signage, business forms, and posted company policies/procedures.
• Be knowledgeable of a wide variety general department product (grocery, frozen food, HBC, non-foods, liquor, DSD and dairy) , including their locations in the store.
SKILLS AND ABILITIES:
• Memorize product locations.
• Be dexterous enough with hands and fingers to be able to fill and rotate products quickly and use necessary equipment, including box cutters.
• Communicate openly and professionally through appropriate body language, facial expressions and speech, also communicating in writing when necessary.
• Listen to and understand verbal and non-verbal communication of customers and fellow members.
• Operate manual and electric pallet jacks.
• Often work in walk-in refrigerated coolers.
• If called upon, night crew clerks may need to learn use of cash registers.
With both customers and team members, remain helpful, tactful and courteous. • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
CERTIFICATIONS REQUIRED : N/A
PHYSICAL DEMANDS –
Employees may occasionally experience the following physical demands for extended periods of time:
• Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies weighing 30 – 50lbs.
• Lift 50 and maneuver up to 100 lbs. while breaking down large and very heavy pallet loads of produce cases, boxes and bags.
• Operate manual and electric pallet jacks.
• Often work in walk-in refrigerated coolers.
WORK ENVIRONMENT : Work is performed in a retail store location.
S ALARY RANGES
RATE NAME
RATE OF PAY
RATE 1
$ 16.70
RATE 2
$ 17.32
RATE 3
$ 18.01
RATE 4
$ 18.71
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