This vacancy announcement is to recruit for two positions: 60082251 and 60082245.

In order to attract a large talent pool, this vacancy announcement has been extended through 12/30.

Pay Grade: NC08

At the North Carolina Department of Revenue, our mission is to fund public services benefiting the people of North Carolina; we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we have set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.

The North Carolina Department of Revenue is recruiting for a Bankruptcy Specialist (Administrative Specialist I) position. The Bankruptcy Specialist serves an essential role in the Bankruptcy Unit that is charged with the task of protecting the state’s interests in collecting tax obligations from taxpayers who have filed bankruptcy under federal bankruptcy laws.

The position quickly and thoroughly processes all bankruptcy notices received by the Bankruptcy Unit. The work involves processing specialized documents received from the courts and interpreting the procedures that need to be followed throughout the work process. This position also processes payments received.

The position makes technical determinations based upon established procedures. This position accesses taxpayer account information, enters information into a computerized tax system and adheres to Departmental rules and regulations as well as Federal bankruptcy requirements. The position answers telephone calls and responds to taxpayers, listening carefully to the taxpayer to ensure the taxpayer’s question is properly addressed, referring the caller to the appropriate Unit and Departmental staff for assistance.

Priorities within the work unit change frequently depending on immediate needs of the Department. The position has the responsibility of preventing any disclosure of tax information to an unauthorized person.

• General working knowledge of the U.S. Bankruptcy Code

• Effective analytical skills to interpret data, policy, and procedures

• Good communication skills, both written and oral

• Ability to communicate with taxpayers effectively by telephone and to respond to taxpayer’s concerns with tact and accuracy

• Ability to deal with controversial matters tactfully and with good judgment and to establish and maintain effective working relationships with taxpayers and co-workers

• Ability to adapt very quickly and on a regular basis to new priorities

• Ability to learn and maintain an extensive knowledge of a variety of tax schedules (e.g., corporate income and franchise, individual income, motor fuels, sales and use, scrap tire, white goods, and withholding tax schedules)

• Ability to serve as a proactive part of a collaborative team

• Ability to be assertive, resourceful, and maintain a high degree of technical skills

MANAGEMENT PREFERENCE:

• Associate's Degree in Business Administration, Management, Accounting, or related field
• Bankruptcy-related work experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.