Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank three years in a row. Come join our team of customer service experts today!

GENERAL DESCRIPTION OF POSITION
Responsible for the daily operations of the assigned banking center location(s), ensuring the achievement of all corporate goals and customer service standards. Follows all applicable banking laws and regulations, including BSA and AML, and ensures full regulatory compliance at his/her assigned location(s). Works with assigned banking center personnel ensuring quality, trained, and motivated staff. Works with Retail Banking Center Administration to market banking services and develop new business. Ensures all sales, production goals, budgets, customer service standards, security and regulatory requirements are met, as well as ensuring customer transactions are handled in an efficient, courteous, and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed weekly, about 25% of the time.
• Works closely with subordinate staff evaluating their performance, developing their abilities and ensuring they meet established goals/standards. Is responsible for selecting staff, reviewing their performance, coaching for improvement and disciplining when appropriate. This duty is performed weekly, about 25% of the time.
• Ensures that customer service standards are met or exceeded and is responsible for the timely and accurate completion of all appropriate paperwork and customer follow-up. Ensures that all customer complaints or other issues are addressed in a timely and professional manner. This duty is performed daily, about 20% of the time.
• Maintains an excellent working knowledge of and ensures the resolution of all daily operating problems. Reviews and approves all exceptions in accordance with established procedures. Maintains a strong working knowledge of and full compliance with all applicable policies, procedures and banking regulations/laws. This duty is performed daily, about 20% of the time.
• Responsible for the security of the assigned Banking Center(s) and the staff's full compliance with all security procedures and policies, ensuring appropriate training is completed as required. This duty is performed weekly, about 10% of the time.
• All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.

EDUCATION AND EXPERIENCE
High school or GED, plus 3 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
The ability to pass Life License Exam within six (6) months of placement in position. Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

PHYSICAL ACTIVITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. High diversity, low physical. While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk, sit; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:00 PM; Rotating Saturdays 8:45 AM - 12:15 PM

Total Hours: 40

Job Grade 9

4363