Job description

The Bakery/Pastry Manager is responsible for managing the day-to-day activities for the large-scale production department on a 7-day operation commercial-type basis, ensuring the highest level quality of service provided by our associates, according to specific NYSDOH and FreshDirect policies, goals, and objectives of the company.

Essential Functions:

• Direct, coordinate and manage order fulfillment, processing, development and production requirements and resolve problems within span of control to the standards set by the company
• Manage staff schedule in accordance to budget and/or business needs.
• Resolve employee grievances and concerns and partner with HR on high level investigations
• Identify and train talent for the department including coaching, training and develop matrixes and standards of continued excellence
• Review performance data, goal achievement and guide appropriate actions and projects
• Ensure follow through and compliance with: Food Safety, Safety Compliance and FreshDirect’s policies around quality
• Guide, Direct and Motivate staff around performance management and labor planning
• Be a change agent by: Identifying areas of improvement, implementing new processes and documenting them accordingly with the partnership of Sr. Mgmt
• Oversee usage and handling of all equipment and machinery used in the department; including safety, PM’s and report all issues immediately
• Support and participate various company projects, initiatives and programs as needed

Qualifications:

• Pastry/Bakery Degree from accredited culinary program with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education
• High School diploma and/or equivalent and demonstrated capability to perform job responsibilities through previous work experience and education
• Five plus (5+) years experience in a supervisory position
• 7+ years of relevant Work Experience in Pastry and Bakery Field
• English Required Bilingual preferred in English and Spanish.

Knowledge, Skills, and Abilities:

• Proven ability to lead, train and develop a team in a effective and respectful manner
• Knowledge of Microsoft Office, including Outlook, Excel, and Word
• Knowledge of production systems software and ability to learn tasks related to work in SAP
• Effective time management and prioritization skills
• Strong communication skills both written and oral
• Knowledge of department production processes, materials and production techniques
• Principles and procedures of personnel Recruiting, Selection and Training
• Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for any problems that arise
• Ability to manage, motivate and lead during periods of change and disruption
• Ability to counsel and discipline in a positive ‘change behavior” atmosphere
• Food production, sanitation and food safety knowledge, HACCP
• USDA food manufacturing experience a plus
• Work in a cold environment
• Able to lift up to 50lbs.

Who is FreshDirect

FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect’s growth as a leading eCommerce grocer in the United States.

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers—most of our leaders have come up through our ranks. And thanks to our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

• Health Benefits and 401k plans
• A flexible and generous paid time off plan
• Learning & Development opportunities to grow your career at FreshDirect
• 20% off any orders placed through freshdirect.com
• Access to FD Market, FreshDirect’s onsite discounted employee grocery store
• 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
• Regular events and barbecues to share our gratitude for our employees’ hard work

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Every weekend
• Holidays
• Weekend availability

Application Question(s):

• What's the best email to receive messages regarding your application?
• What's the best cell number to receive text messages regarding your application?
• Will you be able to reliably commute to the Bronx, NY 10454 for this job?

Education:

• High school or equivalent (Preferred)

Experience:

• Production planning: 5 years (Preferred)
• Training & development: 5 years (Preferred)
• Food handling: 5 years (Preferred)
• Food safety: 5 years (Required)

Work Location: One location

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