Job description

Bakery Clerk

Are you known for being SWEET and outgoing? Are you a SMART COOKIE when it comes to problem solving? Are you committed to providing EGG-cellent customer service? Do you find maintaining professional cleanliness and presentation to be a PIECE OF CAKE? If you CHEWS yes to any of these questions, then the Bakery Department at Eddie’s of Roland Park KNEADS you on its team!

Eddie’s Bakery Department is home to hundreds of baked-in-house sweets, locally-made treats, and high-quality breads, breakfast items, and baked goods. As a Bakery Clerk at the Roland Avenue store, your dependable, can-do work ethic and friendly, customer-focused manner will help the Bakery succeed in selling product, delivering top-notch service, and keeping up with demand.

This position is in a fast-paced environment, with a focus on customer satisfaction. Renowned for its superior selection and exceptional service, Eddie’s of Roland Park is an independent, family-owned grocery destination that has served the greater Baltimore community for more than 75 years.

Position Summary:

· The Bakery Clerk provides outstanding customer service, greets customers in a polite manner and works efficiently to ensure accuracy during receipt and preparation of a customer’s order.

· Responsibilities:

· Initiate interaction with customers by greeting customers and providing assistance as needed.

· Ensure customer satisfaction by following through on customer requests.

· Build positive relationships with our customers.

· Manage product presentation.

· Take and fill special orders for customers.

· Finish products such as filling or icing doughnuts and pastries.

· Package, label, and price products for check-out at the cash registers.

· Maintain and fill bakery trays, display cases and ingredient bins.

· Operate the scale and label printer.

· Handle customer inquiries.

· Maintain Eddie’s high standards for product freshness and sanitation.

· Manage bakery appearance by cleaning, facing, and/or organizing stock, wiping down counters and cases.

· Willing to learn how to use commercial ovens for baking.

· Work with the management team to help meet sales goals, promote upcoming events and holidays.

· Dynamically sell product by providing customers with information needed to make product-related decisions.

· Assist with cleaning duties and product merchandising.

· Perform additional duties as required.

Supervisory Responsibilities:

· None

Qualifications:

· Education, Certifications and/or Licenses:

· High school diploma or GED equivalent.

· Knowledge & Experience:

· Prior Bakery experience is highly desired, but not required.

· Knowledge of retail sales and safe food handling guidelines.

· Must possess excellent customer service skills.

· Possess a helpful, courteous approach to resolving customer concerns.

· Must be a result-oriented professional with excellent verbal/written communication skills using diplomacy and discretion.

· Ability to work a flexible work schedule that includes nights, weekends, and holidays.

· Must possess solid problem-solving skills

· Must be able to report on, maintain schedule and, upon request with advance notice, be able to work after regular schedule.

· Ability to work as a team player in a fast-paced environment, multi-task, pay attention to detail and meet deadlines.

· Ability to dress in proper work attire according to the dress code.

· Ability to meet deadlines.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Referral program

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In person

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