Job description

AUTOMOTIVE SERVICE ADVISOR The Service Advisor is responsible for building strong customer relationship and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services. Requirements: ● Three years experience in a service advisor role ● Must have computer proficiency ● Valid Driver's License Responsibilities: ● Greet customers in a prompt and courteous manner. ● Schedule service appointments and collect vehicle information. ● Secure agreement from customer before repairs are done. ● Clearly explain the requested service on the repair order. ● Estimate the cost and time needed to do the repair. ● Advise customer’s on the proper care for their vehicle and the importance of proper maintenance. ● Communicate the need for additional service when needed, using a detailed explanation. ● Handle customer complaints and maintain high CSI. ● Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.

Job Type: Full-time

Pay: $50,000.00 - $108,180.63 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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