Automotive Customer Service Representative / Call Center
Job description
Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted the Best Place to Work by the Boston Globe 11 years in a row!
For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. The Herb Chambers Companies is currently looking for Customer Service Representatives and Manager Trainees to join our Growing Team.
As a Customer Service Representative at our State of the Art Centralized Herb Chambers Service BDC you will handle inbound/outbound calls and appointment settings for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, call center work, telemarketing or retail then we encourage you to apply today! Previous dealership experience is a plus, but not required.
Job Responsibilities:
- Daily communication with customers on inbound calls, outgoing calls, and texting solutions to schedule service appointments.
- Basic customer service follow-up calls after completion of service visits.
- Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
- Ongoing training on basic dealership guidelines and scheduling systems.
- Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
What do we offer you?
- State of the Art Automatic Call Distribution System
- Newly remodeled & state of the art workspace and environment
- Nationally recognized training and tools
- Medical (HMO & PPO), vision, life & Dental
- 401K Retirement & 401K Match
- Tenured Senior Management
- Work Life Balance
- Paid Time Off
Submit your resume today for a confidential interview!
Requirements:- Strong phone, email and communication skills
- Positive attitude and high energy at all times
- Basic MS Office knowledge; computer software and Internet proficiency
- Professional appearance, verbal/written communication and strong
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.